National Contact Point

The National Contact Point (NCP) helps to answer all the questions related to cross-border health care services to the Lithuanian residents and visitors of our country. The NCP functions in Lithuania were assigned to two institutions subordinate to the Ministry of Health – National Health Insurance Fund and the State Health Care Accreditation Agency.  The analogous contact points are also present in other EU Member States.

NCP provides information:

• about accessibility, quality and safety of health care services;
• health insurance;
• prices of health care services;
• prices of medicines;
• possibilities to get reimbursement of the cost of healthcare services or medicines;
• providers of health care services;
• pharmacies licensed to engage in pharmaceutical practice;
• right of the particular healthcare services provider to provide services or any restrictions on the provider’s practice;
• standards of health care services;
• patients’ rights, complaining procedure and legal remedies;
• possibilities of legal and administrative dispute resolution, including the cases when damage was caused while providing cross-border health care services;

The contact data of the NCPs of other Member States of the European Union