NHIF consulted more than 100 thousand residents


2022 06 08


Nearly 102 thousand – this was the number of resident inquiries, received on the general information phone line and e-mail of the National Health Insurance Fund (NHIF) under the Ministry of Health last year, says a study. The institution receives a similar number of inquiries every year.

According to the analysis, the number of incoming registered calls to NHIF general information line was nearly 90 thousand.

Residents were mostly interested in the issues of compulsory health insurance (24 per cent of all inquiries). A number of calls were related to the European Health Insurance Card (EHIC) – 21 per cent, and dental and joint prosthetics – 20 per cent.

It should be noted that, as of September 2021, NHIF started providing information for inquirers, identified based on their personal details. This means that, having submitted an application regarding personal data processing by phone, residents could receive personal consultations.

According to NHIF analysis, the number of e-mails, registered last year was 12,170, i.e. 5 per cent higher than the year before.

Just like in case of consultations by phone, the majority of e-mail inquiries was related to the compulsory health insurance (31 per cent of all inquiries) and EHIC (21 per cent).

It was noted that the majority of electronic inquiries was received in December, when residents plan their winter holidays abroad and want to have their EHIC with them. The last month may have been also more active because some people plan their budget for the following year, which introduces new reimbursement options from the Compulsory Health Insurance Fund.

Interestingly, not all of the e-mails, received by NHIF contain questions to NHIF specialists. Residents frequently simply send a word of thanks to the NHIF staff for efficient consulting or a swiftly solved issue. The number of such letters last year was as high as 500, which is more than 4 per cent of the total letters received.

The National Health Insurance Fund is kindly reminding that residents with questions can not only come to the office, but also call the general information line +370 5 232 2222 or write an e-mail to [email protected].  

(Piktochart pict.)

The NHIF invites you:

Your questions are welcome by email [email protected] or phone: local (8 5) 232 2222, international +370 5 232 222