Confidence in health insurance funds is growing


2021 10 05


More than half of the Lithuanian population is sufficiently well informed about the compulsory health insurance (CHI) system in place in the country and trusts the health insurance funds that provide insured persons with this insurance with a guarantee of reimbursement of health services.

The latest sociological survey of the awareness and trust of the country’s population in the CHI system and sickness funds, carried out by the market and public opinion research company “Spinter tyrimai” on behalf of the National Health Insurance Fund under the Ministry of Health (NHIF), shows that as many as 62% of the respondents feel that they are very well and well informed about the CHI system. CHI is most commonly associated with taxes, health insurance, and health care services.

At the same time, the study revealed some myths about the CHI that still exist in the society. For example, half of those surveyed believe that you can choose a medical institution freely only where you have declared your place of residence. There has also been an increase in those who believe that reimbursable medicines have become more expensive in the last 3 years. In addition, patients admitted to relying on the old medication rather than opting for a lower premium when choosing reimbursement drugs.

When asked about the lack of information on the CHI, the most common answers were information on payment for healthcare (52%) and the CHI fund (48%). 43% of the population, who did not say they were not well informed about the health insurance system in Lithuania, said they lacked information on the reimbursement of medicines and medical aids, while 28% said they lacked information on the benefits of the CHI.

By the way, the majority of respondents (69%) said they had heard about the possibility to find out how much their treatment cost and to get a summary of this data: 18% have heard about it and know how to do it, 51% have heard about it but don't know how to do it, 24% of respondents had to pay into a health facility's health insurance fund in the last 12 months for healthcare services provided. Half of those who did so were told why they needed to pay before paying for the healthcare they received.

The answers show that as many as 65% of the country’s population tend to trust health insurance funds: 10% trust them completely and 55% trust them more than not. Over the last five years, trust in health insurance funds has increased by 15%.

14% of respondents said that they had to deal directly with the staff of health insurance funds. However, the majority (86%) of people in the country have not had to do so. The vast majority of respondents (97%) stated that they did not give any symbolic gifts to the employees of the health insurance funds when interacting with them.  

Respondents most often indicated that they would like to get information about the activities and services provided by health insurance funds from the media (64%) and via the internet (50%). 36% of respondents would like to be informed by e-mail, 21% - by publications issued by health insurance funds, 18% - through social networks, 14% - by other means, e.g. advertisements in public transport, medical institutions, pharmacies etc.

The complete latest sociological survey on the awareness and trust of the population of the country in the CHI system and health insurance funds can be viewed here.

The NHIF invites you:

Your questions are welcome by email or phone: local (8 5) 232 2222, international +370 5 232 2222.